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The Rental Suit and Tuxedo Return Process

In this blog we will explain why a timely suit or tuxedo return is imperative!

Renting a suit or tuxedo for your wedding, or a prom, or any special event, is easy and exciting. Dressing up is a great feeling and when you look amazing the night is even better!

We normally receive suit and tux rentals about a week before the event. Sometimes they may arrive even earlier than that which is great! Once in a while, however, they come in very close to the date needed, and it is quite stressful. Let us tell you a few reasons this could happen:

  1. Late returns: this is an unfortunate and common occurrence. If you are waiting for your tuxedo to arrive, but the person who wore it before you did not return it on time, that puts you in a bad situation. All of the garments go through dry cleaning and tailoring/alterations so they can be prepared for you. When the person before you does not return it in a timely manner that means you don’t get it as early as you should. This goes for our customers as well. We have a generous return policy and are very clear with return instructions. In addition we are open seven days a week for return convenience! Often times we wind up paying late fees for customers as an act of goodwill (sometimes we are chastised by customers for their own lateness). We expect everyone in our rental network across the country to return garments in a timely manner so that you can get yours in plenty of time. We also expect our own customers to offer this same courtesy to others.
  2. Uncommon sizes: the most common sizes are the ones that have much greater availability. Less common sizes are not cut as often so there are fewer in inventory. Same with shoes – there are many more pairs of mens sizes 9-12 than there are under 8 and over 13. Here again, a timely return is imperative when the supply is less.
  3. Unusual colors: Same as above so if others are using them, there is nothing to do but wait for them to be returned and shipped to us for you!

Whenever you rent something, whether it is a vacation home, a car, an apartment, or a tuxedo, there is a contract that is signed with clear instructions for both parties. You can’t keep a car past the rental date without a penalty, you can’t stay in an apartment after the lease ends, and you need to return a tuxedo by the due date. This is a contract agreement like every other rental and the renter must take responsibility to fulfill the terms.

The timely and complete tuxedo return ensures you will have yours in plenty of time, and the timely return of your rental ensures the next customer will have in plenty of time of his/hers!

We love serving our customers and helping them look and feel their very best on their important day! We do not want that feeling to be diminished because of fees incurred from late returns! If you have any questions regarding our return policies, feel free to text us at 215-491-8500, or stop in to see our easy rental agreement. We look forward to continuing to serve you!

About the author: Wendy Ianieri-Salerno is co-founder and co-owner of Darianna Bridal & Tuxedo, now in its eighth year in business. In that time the store has grown from a small bridal boutique to a full-service bridal store serving not only Bucks County, PA but the surrounding counties and even border states. With the customer experience in mind, Wendy steers the company by offering the best designers and wedding attire while creating a caring, family atmosphere. A life-long Bucks County native, she currently resides in Warrington with her husband and co-founder/co-owner Franco Salerno, and their two daughters for whom the store was named, Daria and Deanna.

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